Start with the symptom
Warm shelves, a noisy cabinet or a temperature alarm. Describe what changed before deciding which part is involved.
What are you noticing?
- Fresh food warm while the freezer stays cold
- Water under drawers or on the floor
- Clicking, humming or a continuous alarm
- Heavy frost or unexpected freezing
Look at the whole cooling pattern
Start by distinguishing the refrigerator compartment from the freezer. Tell the provider whether one side is warm, both have changed or food is freezing in an unexpected place. Note any alarm and the time you first noticed the problem. An appliance display describes a condition; it does not prove that the compressor, fan or refrigerant circuit has failed.
Water and frost need a location
Water beneath a crisper drawer is a different observation from a wet supply connection or a puddle below the cabinet. Frost around a door can tell a different story from a sheet of ice on the freezer floor. Describe the location without chipping ice, removing covers or pulling a built-in refrigerator out of cabinetry.
Keep the model and installation in view
Freestanding, integrated and panel-ready refrigerators can need different access and handling. Provide the complete model number and mention custom doors or tight clearance. Ask what diagnosis includes, whether the exact model is supported and how an agreed repair will be tested. Refrigerant and electrical work require appropriate qualified service.
Ask what is included
The written scope should identify the actual provider, diagnosis, proposed part and labor. Confirm the diagnostic charge, any fee credit, access work, exclusions and the conditions for additional approval. Ask what operating or safety check will verify the agreed work. Prime does not promise a stocked part, same-day attendance or a particular repair warranty.