Describe the problem
Tell us what changed: a warm fridge, standing water, no heat or an error code. You do not need to identify the faulty part.
PRIME APPLIANCE REPAIR PROSAppliance repair.
Appliance repair.
Start with Prime.
Refrigerator not cooling? Laundry piling up? Find your appliance, explore your city guide or call to discuss the problem.
Have your city, appliance brand and model number ready.
Kitchen & laundryRepair questions, made clearer.
01Choose your applianceSee symptoms & repair questions↓02Find your cityBrowse local appliance guides↓03Talk through the problem(888) 566-7506↗
WHAT STOPPED WORKING?
Start with your appliance.
Choose a service to see common symptoms, what to tell the provider and questions to ask before booking.
Refrigerator repair
Fresh food warm while the freezer stays cold. Water under drawers or on the floor.
View service ↗Washer & dryer repair
Water left in the washer after a cycle. Drum not spinning or unusually heavy movement.
View service ↗Dishwasher repair
Water remains after a completed cycle. Door corners or the base are leaking.
View service ↗Oven & stove repair
Oven not reaching the selected temperature. Broil works but bake does not.
View service ↗Freezer repair
Frozen food softening. Thick frost returning after normal use.
View service ↗Ice maker repair
Ice production has stopped. Cubes form but do not drop.
View service ↗Microwave repair
Runs but does not warm food. Sparking or unusual noise.
View service ↗Garbage disposal repair
Hums without normal movement. Water beneath the disposal.
View service ↗APPLIANCE REPAIR, BY LOCATIONFind the guide
Find the guide
for your city.
Search by city and state. Your local guide brings appliance topics and practical repair questions together.
Confirm actual provider coverage and appointment availability for your address when you call.
Browse all locations ↗Browse a city guide, then confirm actual provider coverage.
A CLEARER FIRST CALL
Discuss your applianceThree details. A useful conversation.
Share the model & city
Have the brand and full model number ready. Mention stacked laundry, built-in cabinetry or restricted access.
Confirm the service terms
Ask who will carry out the work, model support, the diagnostic charge and appointment availability before booking.
THE PROBLEM BEHIND THE CALLA symptom is a clue.
A symptom is a clue.
Give it the right context.
Appliance repair begins with the operating pattern, not a part guessed from an online search. These details help turn a vague problem into a useful service conversation.
The freezer is cold.
The fridge is warm.
This is a different pattern from both compartments warming at once. Note which shelves are affected, whether food is freezing elsewhere, and any frost, airflow change or alarm. Air paths, fans, controls and defrost operation vary by model. A temperature message alone cannot confirm a failed compressor.
A refrigerator repair enquiry should also mention a water connection, an integrated cabinet or a heavy custom door. Those details can change access and the work required.
Refrigerator repair questions ↗Water in the washer.
Wet clothes in the dryer.
For a washer, distinguish a drain problem from a spin problem: does the water leave before the cycle stops? For a dryer, say whether the drum turns, warmth appears, and timed and automatic programs behave differently. Include the fuel or system type rather than assuming every dryer uses the same heating arrangement.
A stacked pair, long exhaust route or upper-floor laundry room can involve handling and access beyond the appliance itself. Ask how those parts of the job will be assessed.
Washer and dryer repair questions ↗A finished cycle.
An unfinished result.
Standing water, dirty dishes and a leak are separate observations. Record the program, the rack affected and any full error message. Mention recent sink, disposal or detergent changes. A dishwasher that stops early needs a different discussion from one that completes but leaves glassware cloudy.
For an integrated dishwasher, custom panels and the surrounding floor can affect removal. Include reinstatement and an appropriate leak or operating check in the proposed scope.
Dishwasher repair questions ↗Broil works.
Dinner still won’t bake.
Tell the provider which functions work: bake, broil, convection and individual cooktop zones can use different components or controls. Record the fuel type, chosen setting, preheat pattern and the complete display message. One spot temperature reading does not establish the entire cooking pattern.
Built-in and double wall ovens need suitable access and supported handling. An oven repair proposal should identify the finding and explain how the affected cooking function will be checked afterward.
Oven and stove repair questions ↗Ready to discuss the problem?
Start with the symptom, your model number and your city.
REPAIR, REPLACE OR INVESTIGATE?Compare the whole job.
Compare the whole job.
Not just the part.
A repair decision is more useful when the diagnosis, appliance condition and installation are considered together. There is no universal age or percentage that settles every case.
Read the estimate guide ↗What does the diagnostic charge include?
Ask whether the amount covers attendance, testing or both. Clarify parts investigation, extra visits and what happens if access is restricted. Any credit toward a completed repair should be confirmed in writing rather than assumed.
Is the proposed part supported for this model?
Ask for the exact part reference and whether a substitution changes compatibility or warranty terms. Similar-looking appliances can use different components. Lead time and stock need to be checked for the actual part.
What work sits outside the appliance repair?
Lifting, cabinet access, exhaust ducts, water supply and electrical connections may need separate scope. Confirm who disconnects, reconnects and restores the appliance area. A low headline price may exclude work included in another proposal.
How does the repair compare with replacement?
Compare the supported repair with a compatible installed replacement. Include delivery, removal, connections and cabinet changes, together with the condition of the existing appliance and the terms offered for the proposed work.
What confirms that the agreed work is complete?
The provider should explain the relevant operating or leak check and any limits that remain. Keep the written finding, approved scope and completion record. Ask how a follow-up concern is reported and which warranty conditions apply.
THE BRAND IS ONLY THE BEGINNINGBring the name.
Bring the name.
Keep the model number.
Whirlpool, GE, LG, Samsung, Maytag, Bosch, KitchenAid, Miele, Sub-Zero, Viking and Wolf appear throughout the repair notebook. Brand references describe appliance topics; model support and manufacturer authorization must be confirmed with the actual provider.
The complete model number helps distinguish a front-load washer from another revision, a conventional dryer from a heat-pump system, or a built-in refrigerator from a similar freestanding unit. Tell the provider about custom panels, stacked equipment and recent installation changes before the visit is arranged.
For an appliance still covered by a manufacturer or home warranty, check the authorization process before approving outside work. A service enquiry does not establish warranty coverage or reimbursement.
Prepare your appliance enquiry ↗EXPLORE YOUR AREA
All 20 directories ↗State & region directories.
Can I book through any city page?
A city guide is a starting point for an enquiry. Confirm coverage for the exact property, the actual service provider and current availability when you call.
Is Prime a repair contractor?
Prime Appliance Repair Pros is an appliance information and service-enquiry website. Confirm who will carry out the work and their qualifications, model support and terms before booking.
Is there a free visit or a guaranteed warranty?
Prime does not promise a free visit, same-day completion or a universal warranty. Ask the provider for the diagnostic charge, any repair credit and written warranty terms.
What details should I have ready?
The appliance brand and model, what changed during normal use, any complete display message, your city and state, and access information. Avoid dismantling equipment to prepare the call.